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Here at Pipesandcigars.com we hold one thing more valuable then anything else, customer service. We guarantee that you will not find better customer service from any other e-tailer on the web. If you can not find the answer to a question either here or in our FAQ's section or you have any other concern at all regarding an order, please call us at 1-800-494-9144 Monday-Saturday 9am-5pm est and we would be more then happy to help you in any way we can.